Refund policy
We hope your E•S•O by Liman pieces bring you joy and inspire confidence with every wear. Should you need to return or exchange an item, our team is here to assist you with care and attention.
To ensure the best experience, returned items should be unworn, unaltered, free from stains, and in their original packaging with all E•S•O by Liman hang tags intact. We are happy to exchange or adjust items to ensure the perfect fit, style, or colour. Returns are typically processed as store credit, except in cases where an incorrect or damaged item was sent.
Exchanges will be shipped at the same cost as your original order, unless the item was at fault on our part. You may exchange merchandise for store credit or the same style in a different size or color within 14 business days. Sale items are eligible for store credit only, and exchanges on sale items are not permitted.
Should a returned item arrive damaged, it will be returned to you at your cost. To initiate a return or exchange, please complete the returns form included with your package. If the form is missing, simply reach us via any of our communication channels.
Item not delivered?
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by selected courier service.
Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.